Policy & Procedure Updates

Changes in policies and procedures as of November 2024. Any changes or updates that we need to make our customers aware of will be posted here.

Free Shipping:

  • All single orders with a subtotal of $100 or more will qualify for free shipping but the package protection fee will still apply.

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    Rewards Program:

  • The rewards program is transitioning from a punch card system to a points-based system.
  • Points earned from purchases may vary, and customers are responsible for tracking their points via their accounts on the website.

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    Shipping Incentives:

    Free shipping incentive:

  • If you pay for shipping on your initial order, you'll receive a free shipping code via email valid for 24 hours (shipping value must not exceed $12).

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    Self Return/Exchange Portal:

  • A self return or exchange portal has been established for customers to address any order issues. Customers need their order number and email to start the process.

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    Returns/Exchanges Page: https://shopsosoglitzy.com/apps/Returns

    Missing Items:

  • If an item is missing from an order, customers should complete a missing item form, which will alert the team to begin handling the request.

    • If you need further information or have questions regarding any specific aspect, feel free to ask!

    Missing Item Page: https://shopsosoglitzy.com/pages/missing-item-form-1

    Unpaid Cancelled Invoice From Live Show:

    • Please note that if your invoice is canceled due to non-payment, a $10 reinstatement fee will be required to resume shopping via our live sales.