SSG Policy

 So So Glitzy’s Expectations to customer

1. Providing high-quality products or services: It is our responsibility to ensure that the products or services we offer meet or exceed customer expectations in terms of quality and value.

2. Ensuring customer satisfaction: Our goal should be to provide excellent customer service and ensure that our customers are satisfied with their experience. This includes addressing any complaints or issues promptly and finding solutions to meet your needs.

3. Honesty and transparency: Being honest and transparent with our customers builds trust. This includes providing accurate information about our products or services, pricing, policies, and any potential limitations or risks.

4. Timely communication: Promptly responding to customer inquiries, whether through email, phone, or social media, shows that we value your time and are committed to addressing your concerns or questions.

5. Respecting customer privacy: Safeguarding customer information and respecting your privacy is crucial. Adhere to data protection regulations and ensure that customer data is handled securely.

6. Continuous improvement: Strive to improve our products, services, and customer experience based on customer feedback. Regularly evaluate and update our offerings to meet changing customer needs and preferences.

7. Building long-term relationships: Focus on building long-term relationships with our customers by providing consistent value, personalized experiences, and loyalty programs. Repeat customers are vital for the success and growth of our business.

Customer’s duties to So So Glitzy

1. Payment for products or services: Customers have a responsibility to pay for the products or services they receive from us. This includes adhering to our payment terms, such as paying in a timely manner or following any agreed-upon payment schedules.

2. Providing accurate information: Customers should provide accurate and complete information when engaging with us. This could include providing correct contact details, specifications for customized products, or any other information necessary for the transaction.

3. Respecting business policies: Customers should familiarize themselves with and respect our business policies, such as return or refund policies, terms of service, or any specific guidelines related to the use of our products or services.

4. Communication and feedback: Customers should communicate their needs, concerns, or feedback to us in a respectful and timely manner. This can help us improve our offerings and address any issues that may arise.

5. Giving us a chance to resolve issues: If customers encounter any problems or have concerns about our products or services, they should give us an opportunity to address and resolve the issue before taking any public action or negative reviews.

Live Shopping/Invoice Payments

1. Claiming items responsibly: Customers should only claim items during our live sale if they genuinely intend to purchase them. This helps ensure that the inventory is accurately managed and prevents other potential customers from missing out on the items they want.

2. Prompt payment: Once a customer has claimed an item and received an invoice, it is expected that they will promptly pay for the item. This allows us to process the order efficiently and fulfill our customers' purchases.

3. Responsible shopping: Customers should be mindful of their financial capabilities and only claim items they can afford to pay for. If a customer knows they will not be able to pay the invoice or cannot afford to shop at that time, it is recommended that they wait for another live sale.

4. Please note that if your invoice is canceled due to non-payment, a $10 reinstatement fee will be required to resume shopping.

Shipping Expectations

1. Regular Orders: Regular orders are processed within 1-3 business days. This means that once the order is placed, it will take 1-3 business days for it to be processed and prepared for shipment.

2. Preorder and Special Orders: Preorder and special orders require additional processing time. These orders may take 7-12 business days to process and ship. It is important for customers to be aware of this longer processing time when placing such orders.

3. Tracking Information: Once the order has been shipped, customers will receive a tracking number. This tracking number will be sent to the email address provided during the order placement process, if applicable. Customers can use this tracking number to track the progress of their shipment.

4. Customer Address Responsibility: It is the customer's responsibility to ensure that the shipping address provided during the order placement is accurate and up to date. Our business does not alter or change addresses provided by customers. Therefore, it is crucial for customers to double-check and verify the accuracy of their address before finalizing the order.

5. Limitations of Liability: We are not responsible for any issues that may arise during the shipping process, including carrier shipping delays, lost packages, misdelivered packages, or incorrect addresses due to customer input. It is important for customers to understand these limitations and take appropriate measures to ensure the accuracy of their shipping information.

See Complete Shipping Policy Here: https://shopsosoglitzy.com/policies/shipping-policy

Order Received

1. Inspection Period: Once the order has been delivered, customers have 5 days to inspect the order and ensure that everything is correct and undamaged. This gives customers a reasonable amount of time to carefully check the items they received.

2. Quality Control: We make every effort to ensure that all orders are inspected and picked correctly before they are shipped. However, mistakes can occasionally occur despite these efforts. It is important for customers to be aware of this possibility.

3. Reporting Issues: If a customer finds something wrong with their order after the inspection period, they need to report it to us within 5 days of receiving the order. The specific process for reporting issues may vary, and it is up to the owner to decide how to handle each report. Customers should reach out to the owner or designated contact person to discuss the problem and seek a resolution.

4. Owner's Decision: After receiving a report of an issue with an order, the owner will make the final decision on how to handle the report. This may involve various options, such as providing a replacement item, offering a refund or store credit, or taking other appropriate actions to resolve the issue.

Refunds/Returns

Refund & Exchange Policy Update:

Please note that the approval of returns are at the owners discretion.

1. Refunds: We do not provide refunds unless a mistake was made on our end. This means that customers will generally not be eligible for a refund unless there was an error in the order fulfillment process.

2. Store Credit: If a customer wishes to return an item, we will only provide store credit in the form of a gift card. This means that instead of receiving a refund, customers will receive a credit that can be used for future purchases. Returned item must be unopened and in it's original packaging.

3. Exchanges: Exchanges are only allowed for same style items or items of the same value. This means that customers can exchange an item for another item that is currently on sale or for an item of equal value. Exchanges for items of a higher value may not be possible. The buyer is responsible for shipping cost of return.

4. Non-Returnable and Non-Exchangeable Items: There are certain items that we do not accept returns or exchanges for. These include body care products, makeup, undergarments, and leggings. Customers should be aware that these items are final sale and cannot be returned or exchanged.

Customers should be aware that refunds are generally not provided, and store credit in the form of a gift card will be given instead. Exchanges are limited to same style items or items of equal value. Additionally, there are certain items that cannot be returned or exchanged.

So So Glitzy reserves the right to determine if returned merchandise is in sellable condition.

Unauthorized returns will be returned to the sender. You must complete our Returns Request Form.

Items that do not meet the return criteria will be denied and returned to the sender.

ALL BEAUTY, SALE, GIFT CARDS, SPECIAL BUNDLES, DISCOUNTED, AND MARKDOWN ITEMS ARE FINAL SALE/NON-RETURNABLE. 

Please click HERE to initiate the return process.

Once your item is returned:

Please allow up to 3-5 business days for your return to be processed. 
Once the return has been reviewed and approved we will either process the exchange or provide a store credit. 

If your item arrived in any condition other than as described, you must contact us within 5 days of delivery so that we can handle your claim accordingly.

Contact Us

- Business Email: Customers can reach out to us via email at info@sosoglitzy.com. This is the designated email address for any inquiries, questions, or concerns that customers may have.

- Business Text: Customers can also contact us through text messaging. The phone number to reach us via text is 866-834-7065. This allows customers to communicate with us conveniently through text messages.

- Response Time: Please note that we require a 24-hour response time. This means that customers should expect to receive a response to their inquiries within 24 hours of contacting us via email or text message.

Returns/Exchanges Page: https://shopsosoglitzy.com/apps/Returns