FAQs
PAYMENTS
Am I able to checkout using multiple forms of payment for one order online?
You’re now able to use multiple forms of payment. For example, you can redeem a gift card and pay for the remaining balance with your credit card.
ACCOUNT
How do I reset my account password?
Reset your password here.
How do I update my email address and other account details?
After logging into your account online, you will be able to update your email address, mailing address and any payment information that you have saved. Log-in to your account
ORDERS
When will my order arrive?
Please check your shipping confirmation email for tracking information.
Can I modify or cancel my order?
Once your order begins processing, we are unable to modify or cancel it in our system.
I am having issues placing an order online, who should I contact?
Please contact Customer Service at info@sosoglitzy.com or by texting (866) 834-7065. Responses will be provided within 24-48 hours of receipt.
Can I get a price adjustment on my order if some of the items are now on sale?
Unfortunately, we do not offer price adjustments at this time.
SHIPPING
What are your shipping costs?
Shipping rates varies depending on upon the weight of your package and your location.
How do I qualify for free shipping?
We offer everyday FREE standard shipping on all orders $100 or more, excluding taxes and after coupons or promotions.
Where do you ship?
At this time we only ship throughout the Continental U.S., excluding Hawaii, Alaska, Guam and Puerto Rico.
Do you ship internationally?
We do not offer international shipping at this time.
When will my order ship?
Note that orders generally process within 3-5 business days, not including holidays and weekends. You will receive a shipment confirmation email with tracking information once the order has been processed. Please allow for up to 24 hours after the shipment confirmation email has been sent to be able to track the package.
RETURNS & EXCHANGES
What is your return policy for online orders?
We do not provide refunds unless a mistake was made on our end. This means that customers will generally not be eligible for a refund unless there was an error in the order fulfillment process.
Store Credit: If a customer wishes to return an item, we will only provide store credit in the form of a gift card. This means that instead of receiving a refund, customers will receive a credit that can be used for future purchases. Returned item must be unopened and in it's original packaging. Returns request must be made within 5 days of delivery.
Sale Items and all Fragrance Items are FINAL SALE. So So Glitzy reserves the right to deny the return of any product. Please see our full return and exchange policy for more information.
What is your exchange policy for online orders?
Exchanges are only allowed for same style items or items of the same value. This means that customers can exchange an item for another item that is currently on sale or for an item of equal value. Exchanges for items of a higher value may not be possible. The buyer is responsible for shipping cost of return.
How do I track if you have received my return?
We recommend that you keep a copy of the return shipment tracking information for future reference. If you have further questions about your return please contact us:
Please contact: info@sosoglitzy.com
CUSTOMER SERVICE
How do I contact customer service?
We're here to help! Customer Service can be reached by email at info@sosoglitzy.com or by text at (866) 834-7065. Responses will be provided within 24-48 hours of receipt.
OFFERS
Can I use more than one promo code at a time?
Please refer to the terms and conditions of the promo code to determine if you can combine it with other offers.
Where do I enter my promo code online?
Enter your promo code at checkout.
My promo code isn’t working, what do I do?
If your valid promo code isn’t working, please contact Customer Service by email at info@sosoglitzy.com. Responses will be provided within 24-48 hours of receipt.